Policy Holders - Vets Own Pet Health Insurance

For Existing Policy Holders

Vet’s Own Pet Insurance sold by Provet Pty Ltd ABN 46 076 468 481, AR 334292 was underwritten by The Hollard Insurance Company Pty Ltd and administered by PetSure (Australia) until 30 November 2022. Our partnership with these insurance providers has now ended.

However, if you’re an existing pet insurance customer, your cover remains, and the service and claims teams are here to support you if you need to get in touch.

To change your payment details, please call 1300 668 890 from 9am to 5pm AEST, Monday to Friday. We cannot take payment details over email.

Claim Forms

Veterinary Fee Claim Form

Use the Claim Form to lodge a claim when your pet receives treatment for accident or illness from your vet, emergency clinic, or referral specialist.

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Good Health Rewards Rebate Form

Use this Rebate Form to claim your Good Health Rewards for routine health care items anything that your vet recommends for your pet to keep it in Good Health.

Download

Policy Documents

Vets Own Policy Document

The policy document contains all the details of what is covered and the terms and conditions of the policy. Effective 1 October 2006

Download

Product Disclosure Statement (PDS)

Effective 1 October 2006

Financial Services Guide (FSG)

Effective 1 October 2006

Supplementary Product Disclosure Statement (SPDS)

Effective 12 March 2014

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Supplementary Product Disclosure Statement (SPDS)

Effective 1 July 2014

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Supplementary Product Disclosure Statement (SPDS)

Effective 1 November 2017

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Supplementary Product Disclosure Statement (SPDS)

Effective 1 July 2021

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Target Market Determination (TMD)

Effective 5 October 2021

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Supplementary Financial Services Guide (SFSG)

Effective 6 December 2021

Download

Petsure Family Violence Policy

If you are experiencing vulnerability and would like more information on the extra care we can provide, please call our customer service team or email us via our Contact Us page.

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Any advice provided is general only and does not take into account your individual objectives, financial situation or needs. Please consider the Product Disclosure Statement (PDS) to ensure this product meets your needs. PDS and Target Market Determination available at www.vetsown.com.au.